Chativ

For SaaS

Your SaaS Support Bot — Trained on Your Docs, Live in 5 Minutes

Chativ reads your documentation and product pages automatically, then answers 'how do I…' questions around the clock — so you can build instead of answering emails.

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The Support Problem Every SaaS Business Faces

Sound familiar? You're not alone.

  • SaaS founders spend 5–10 hours per week answering repetitive support emails
  • "How do I…" questions are answered identically dozens of times per month
  • Support tickets pile up during onboarding when users need help most
  • Enterprise chatbot tools cost $500+/month — out of reach for early-stage products
  • Users churn when they can't find answers quickly enough

Questions Chativ Handles Automatically

Real questions your SaaS customers ask every day.

  • "How do I connect my account?"
  • "Where do I find my API key?"
  • "How do I invite my team?"
  • "Is there a free trial?"
  • "How do I upgrade my plan?"
  • "Can I export my data?"
  • "How do I reset my password?"
  • "Does it integrate with Zapier?"
  • "What's included in the Pro plan?"
  • "How do I cancel my subscription?"

Up and Running in 3 Steps

No developers. No complex setup. Seriously.

  1. 1

    Paste your website URL

    Chativ crawls your product pages, policies, and FAQs automatically. No manual data entry.

  2. 2

    Customise your widget

    Match your brand colours and set your welcome message. Takes about 2 minutes.

  3. 3

    Add one script tag

    Copy one line of code to your site. Your AI is live. No developers needed.

What SaaS Businesses Use Chativ For

The most common workflows our customers automate.

Automate Tier-1 Support Without a Support Team

Most SaaS support volume is tier-1: account questions, feature explanations, integration guides. Chativ handles these automatically from your documentation — so your team only deals with genuinely complex issues. Early-stage teams report saving 5–10 hours per week.

Accelerate User Onboarding

The first 7 days determine whether a user activates or churns. Chativ is available 24/7 during those critical moments — answering setup questions, explaining features, and guiding users through your onboarding flow at any hour.

Capture Leads From Pricing and Feature Questions

When a visitor asks about pricing, enterprise plans, or specific integrations that Chativ can't fully answer, it captures their email and question — giving your sales team a warm lead to follow up with context.

Stay Current as Your Product Evolves

Every time you ship a new feature or update your docs, Chativ re-crawls on schedule. Your support bot always reflects your current product — no manual retraining, no stale answers.

The Cost of Not Having Chativ

The math is pretty clear.

Part-time support rep

$1,500–2,500/mo

Intercom for same volume

$524+/mo

Chativ

$29/mo

Flat rate. No limits.

🔥 Beta price

Frequently Asked Questions

Everything you need to know before getting started.

Can Chativ read my documentation site?
Yes. Paste your docs URL (docs.yourproduct.com or yourproduct.com/docs) and Chativ crawls every page automatically. It handles markdown-rendered documentation, help centres, and standard HTML pages.
What if I have multiple subdomains (app, docs, marketing)?
You can specify the primary domain and Chativ crawls all accessible pages. For separate subdomains, you can trigger multiple crawls and the knowledge base merges the content.
How does Chativ handle questions about specific user accounts?
Chativ answers questions based on your product documentation — general feature guidance, pricing, and process questions. For account-specific issues (billing, data, access), it escalates to your team with the user's contact details.
Can I edit the knowledge base if Chativ learns something incorrectly?
Yes. The knowledge base editor (coming in early access) lets you view, edit, correct, and supplement everything Chativ learned from your docs.
How does escalation work for SaaS support?
When Chativ can't answer, it captures the user's email and question and notifies your team via Slack or email instantly — with the full conversation context.
Is Chativ suitable for early-stage SaaS with limited docs?
Yes — in fact it's ideal. Chativ learns from whatever content exists on your website. Even with minimal documentation, it can answer most common questions from your homepage, feature pages, and FAQ. You can fill gaps by editing the knowledge base manually.

Also Built For

Chativ works across different business types.

E-commerce Stores

Answer shipping, returns, and product questions 24/7 — without hiring support staff.

See E-commerce use cases →

Indie Hackers

Stop answering support while you're trying to ship. Stay in flow — Chativ handles the inbox.

See Indie Hacker use cases →

🔥 Beta pricing — locks in for life

Ready to Stop Losing Customers to Unanswered Questions?

7-day free trial, no credit card required. Then $29/month while in beta — price goes up at launch.

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