Practical guides on AI-powered customer support for small businesses.
AI customer service is one of those phrases that means completely different things depending on who's using it. For Salesforce, it means enterprise automation across millions of interactions. For a small business owner handling customer …
Read more →AI customer service for small business looks very different from what large companies deploy. There's no call centre, no ticketing system, no dedicated support team. There's usually just you — or a very small team …
Read more →The marketing case for AI chatbots is easy to make. The honest case is more nuanced. Chatbots genuinely improve customer service in some contexts and measurably worsen it in others. Before deploying one on your …
Read more →The chatbot market has matured considerably. What was a novelty five years ago is now standard infrastructure for businesses of almost every size. These statistics paint the real picture — adoption rates, ROI benchmarks, customer …
Read more →Every chatbot hits a wall eventually. A visitor asks something outside its knowledge, or phrases a question in a way the AI doesn't recognise, or simply needs a level of nuance that automated responses can't …
Read more →If you can predict the next three questions a new visitor to your website will ask, you have everything you need to automate your FAQs. Most small business owners answer the same handful of questions …
Read more →Most small business owners think of a chatbot as a way to answer questions. That's half the story. The other half — arguably the more valuable half — is what happens when a visitor asks …
Read more →Most businesses set their chatbot welcome message once during setup and never think about it again. That's a mistake — it's the first thing every visitor sees, and whether they engage or ignore it comes …
Read more →The question most small business owners ask when they first look into AI chatbots is: "How does it know about my business?" The answer is simpler than it sounds. Modern AI chatbots learn from your …
Read more →Zendesk is the category leader in customer support software. It's also a product that a surprising number of small businesses end up on — usually because it came recommended, or because the company grew into …
Read more →Crisp is a well-built live chat tool with AI features bolted on. If you're searching for a Crisp alternative because you wanted the AI to be more autonomous, you're not the first. Here's what the …
Read more →Intercom is genuinely impressive software. It's also designed for companies with dedicated support teams, development resources, and budgets that most small businesses don't have. If you're looking for an Intercom alternative for small business, you're …
Read more →Chatbase is fast to set up and impressively good at answering questions from uploaded content. But it has gaps — particularly around lead capture, pricing predictability, and what happens when a visitor asks something the …
Read more →If you've been hearing about AI chatbots but aren't entirely sure what they are or whether they're relevant to your business, this guide is for you. No jargon, no hype — just a clear explanation …
Read more →Most small businesses arrive at this question the same way: they've looked into chatbots, seen that live chat is also an option, and aren't sure which one they actually need — or whether they need …
Read more →Chatbot pricing is genuinely confusing — free plans that aren't really free, per-conversation charges that balloon without warning, and "custom pricing" that means "call us." This guide cuts through it. Here's what a website chatbot …
Read more →There are dozens of AI chatbot tools out there, and most of them will tell you they're the best option for small businesses. Rather than take anyone's word for it, this guide compares the top …
Read more →Most small business owners assume adding a chatbot to their website is a developer job. It isn't. With modern AI chatbot tools, you can go from zero to a live, answering-questions widget in about the …
Read more →Tidio is a solid product. But it's also one where a lot of small business owners hit a wall — usually around the time they want the AI features and realise the price jumps significantly …
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